Terms Of Service

Laser Studio (“Laser Studio,” “we,” or “us”) welcomes you to our website and mobile application (the “Sites”). These terms of use (the “Terms”) govern your use of the Sites, so please read them carefully before using the Sites.

Acceptance of Terms By accessing or using the Sites, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not use the Sites.

Changes to Terms We reserve the right to modify these Terms at any time, and any changes will be effective upon posting on the Sites. Your continued use of the Sites following any such changes constitutes your agreement to be bound by the modified Terms.

Use of the Sites You may use the Sites for your personal, non-commercial use only. You agree to use the Sites in compliance with all applicable laws and regulations, and not to violate the rights of others or interfere with the use and enjoyment of the Sites by others.

User Content You may submit content to the Sites, including comments, reviews, and feedback (“User Content”). By submitting User Content, you represent and warrant that you own or have the necessary licenses, rights, consents, and permissions to use and authorize Removery to use your User Content in the manner contemplated by the Sites and these Terms. You further grant Laser Studio a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, transferable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display your User Content in any form, format, or media, whether now known or hereafter developed, and to use your name and likeness in connection with such use if we choose to do so. You acknowledge that we may choose to provide attribution of your User Content at our discretion.

You are solely responsible for your User Content and the consequences of posting or publishing it. You agree not to submit any User Content that is defamatory, abusive, obscene, pornographic, or otherwise offensive, or that violates any law or infringes any third-party rights, including intellectual property rights or privacy rights.

We reserve the right, but have no obligation, to monitor User Content and to remove any User Content that we determine in our sole discretion violates these Terms or is otherwise objectionable.

Intellectual Property The Sites and all content and materials on the Sites, including without limitation, text, graphics, logos, icons, images, audio and video clips, software, and data compilations, are owned or licensed by Laser Studio and are protected by New Zealand and international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not reproduce, modify, distribute, transmit, republish, display, or perform any of the content or materials on the Sites without our prior written permission.

Links to Third-Party Sites The Sites may contain links to third-party websites or services (“Third-Party Sites”) that are not owned or controlled by Laser Studio. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any Third-Party Sites. You acknowledge and agree that Laser Studio shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods, or services available on or through any Third-Party Sites.

Disclaimers THE SITES AND ALL CONTENT AND MATERIALS ON THE SITES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

Laser Studio Terms and Conditions

1. General Terms

1.1 Agreement: By booking an appointment or purchasing a treatment package at Laser Studio, you agree to comply with these terms and conditions.

1.2 Right to Amend: Laser Studio reserves the right to amend these terms and conditions at any time. Any changes will be effective immediately upon being posted on our website.

1.3 Eligibility: Our services are intended for individuals who are 18 years or older. Minors require parental or guardian consent.

2. Appointments and Cancellations

2.1 Booking: Appointments can be made online or through our clinic. All bookings are subject to availability.

2.2 Cancellation and Rescheduling: We require at least 48 hours’ notice for any cancellation or change in appointment date/time. Failure to provide sufficient notice will result in a cancellation fee.

2.3 Cancellation Fee: If you cancel or change your appointment with less than 48 hours’ notice, or do not attend your appointment, we reserve the right to:

Retain your deposit (if a prepaid deposit is on file).
Retain one prepaid treatment (if applicable).
Charge 50% of the regular price of your treatment.

3. Refund and Cancellation Policy

3.1 No Refund for Change of Mind: We do not offer refunds for change of mind, finding a cheaper service elsewhere, or if you decide you no longer require the treatment.

3.2 Consumer Guarantees Act: Refunds and services will be provided within a reasonable time when required by the Consumer Guarantees Act 1993, Fair Trading Act 1986, and other relevant laws.

3.3 Prepaid Treatment Packages:

Prepaid treatments are non refundable.
Prepaid treatments are available at discounted rates according to our pre-payment schedule.
All prepaid treatments must be used within 18 months from the date of purchase.
Prepaid treatments are non-transferable to other individuals or other treatment areas.
Refunds for whole packages will not be provided unless required by law.

3.4 Suspending Prepaid Treatment Packages:

At our discretion, prepaid treatment packages may be suspended due to unforeseen circumstances, such as certain medical conditions.
Prepaid treatment packages can be suspended for up to 12 months. Suspension is limited to one time per package.
Supporting documentation may be required to consider a suspension request.
The time remaining for the expiry of your prepaid treatments at the time of suspension will be reinstated once the package is reactivated.

4. Transfer Policy

4.1 Non-Transferable Treatments: Once booked (whether online or made at the clinic), treatments/services cannot be transferred to other Laser Studio locations or to other individuals, including pre-paid treatments.

4.2 Specific Treatment Areas: Prepaid treatments for specific treatment areas cannot be transferred to other treatment areas.

5. Client Responsibilities

5.1 Providing Information: To ensure the best service, clients must provide all requested information accurately in consent forms and inform us of any factors that may affect their treatments.

5.2 Realistic Expectations: Clients must have realistic expectations regarding the results of their treatments and work with their therapist or health professional to understand achievable outcomes.

6. Health and Safety

6.1 COVID-19 Protocols: Laser Studio adheres to all government-mandated health and safety protocols. Clients must comply with these measures during their visit.

6.2 Vaccination Policy: While Laser Studio does not mandate vaccinations, we comply with all Government Health Orders regarding COVID-19.

7. Privacy Policy

7.1 Data Collection: We collect and store personal information provided by clients to manage appointments and provide services.

7.2 Data Protection: All personal data is handled in compliance with relevant privacy laws. We do not share client information with third parties without consent.

8. Dispute Resolution

8.1 Complaints: Any complaints or disputes should be addressed to our customer support team. We aim to resolve issues promptly and fairly.

8.2 Legal Proceedings: If a resolution cannot be reached, the matter may be escalated to formal legal proceedings in accordance with New Zealand law.